I Was Wrong About Social Commerce. Here’s Why It’s Now My Clients’ #1 Revenue Driver.
I Was Wrong About Social Commerce. Here’s Why It’s Now My Clients’ #1 Revenue Driver. Let’s get something straight. For years, I viewed social media as top-of-funnel. A billboard. A place to build brand awareness that, hopefully, would eventually trickle down into a sale on a real e-commerce site. I advised clients to use it for engagement, for community, but the actual transaction? That was sacred ground, reserved for their Shopify or Magento store. I was completely, fundamentally wrong. My "aha moment" wasn't a gradual realization; it was a gut punch delivered by a client's analytics report. We were running a campaign for a direct-to-consumer skincare brand. We’d split the traffic: half went to their beautifully designed website, and the other half used Instagram’s native checkout. I was convinced the website would perform better. It was our controlled environment, after all. The results came in. The conversion rate for users who stayed within the Instagram app...